q788 Privacy Policy

q788 is committed to protecting the privacy and personal data of every player who registers and uses our platform. This Privacy Policy sets out, in full and transparent detail, how q788 collects, uses, stores, shares, and protects your personal information in connection with your use of the q788 website and all associated services available at q788.bet.

This policy is written in plain English and is intended to be fully understandable to all q788 players, including those based in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan. If any part of this policy is unclear, we encourage you to contact q788 support before submitting your personal data.

This Privacy Policy should be read alongside the q788 Terms & Conditions, which govern your use of the platform as a whole. Both documents together form the full framework of the relationship between q788 and its registered players.

For the purposes of this Privacy Policy, "q788," "we," "us," and "our" refer to the q788 platform and its operating entity, which holds an international gaming licence and operates the online casino and sports betting services accessible at q788.bet.

q788 acts as the data controller in respect of the personal data it collects directly from players via the platform. Where q788 engages third-party service providers to process data on its behalf — such as payment processors, KYC verification providers, and fraud prevention services — those providers act as data processors under contracts that bind them to equivalent data protection obligations.

For all data-related enquiries, players may contact the q788 data team via: [email protected]

q788 collects personal data in the following categories, limited strictly to what is necessary for the purposes described in Section 5 of this policy:

q788 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion or support request, in which case it is handled with the highest level of confidentiality.

q788 collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse and interact with the q788 website. See Section 8 for full details on our cookies practices.
• From third-party verification providers — q788 uses licensed identity and age verification services to conduct KYC checks. These providers may supply us with additional data points to confirm the accuracy of the information you have provided.
• From payment processors — JazzCash, EasyPaisa, Raast, HBL, UBL, and Meezan Bank may pass transactional confirmation data to q788 in connection with deposit and withdrawal processing.
• From fraud prevention and AML services — q788 subscribes to third-party fraud detection and anti-money laundering screening services that may provide risk signals associated with account activity.

q788 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Privacy Policy:

• Account Registration & Management: To create and maintain your q788 account, verify your identity and age (21+), and manage your account settings and preferences.
• Payment Processing: To process deposits in PKR via JazzCash, EasyPaisa, Raast, HBL, UBL, and Meezan Bank, and to process withdrawal requests to your verified payment method.
• KYC & Regulatory Compliance: To comply with our obligations under applicable anti-money laundering (AML) regulations, including verifying the identity and age of all registered players.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other forms of prohibited conduct on the platform.
• Responsible Gaming: To monitor betting and gaming activity for signs of problem gambling behaviour, to enforce self-exclusion and deposit limit requests, and to provide appropriate support interventions where required.
• Customer Support: To respond to your support requests, complaints, and feedback, and to maintain a record of communications for quality assurance purposes.
• Service Improvement: To analyse aggregated, anonymised usage data to improve the q788 platform, user experience, and product offerings.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates — but only where you have explicitly opted in to receive such communications. You may opt out at any time.
• Legal Compliance: To fulfil q788's obligations under applicable laws, regulatory requirements, and court orders, including reporting obligations to relevant financial intelligence authorities.

q788 processes your personal data only where a valid legal basis exists for doing so. The legal bases on which q788 relies are as follows:

• Contractual Necessity: Processing is necessary to perform the contract between q788 and you as a registered player — including account management, payment processing, and the provision of betting and gaming services.
• Legal Obligation: Processing is necessary to comply with q788's legal and regulatory obligations, including KYC, AML screening, and regulatory reporting requirements.
• Legitimate Interests: Processing is necessary for q788's legitimate business interests, including fraud prevention, platform security, and service quality improvement, provided those interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, q788 relies on your freely given, specific, and informed consent. You may withdraw this consent at any time without penalty.

q788 does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your data only in the following strictly defined circumstances:

• Payment Processors: JazzCash, EasyPaisa, Raast, HBL, UBL, and Meezan Bank receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• KYC & Identity Verification Providers: Licensed third-party identity verification services receive the identity documents and personal data required to conduct mandatory KYC checks on your account.
• Fraud Prevention & AML Services: q788 shares relevant account and transaction data with fraud detection and anti-money laundering screening providers to fulfil its regulatory obligations.
• Regulatory & Law Enforcement Authorities: q788 will disclose personal data to competent regulatory bodies, law enforcement agencies, or financial intelligence units where required to do so by applicable law, court order, or regulatory instruction.
• Technology & Infrastructure Providers: q788's hosting, cloud infrastructure, and technical service providers may process personal data on our behalf as part of platform operations. All such providers are bound by data processing agreements that prohibit independent use of your data.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of q788's assets, personal data held by q788 may be transferred to the successor entity, subject to equivalent privacy protections remaining in place.

q788 uses cookies and similar tracking technologies to operate and improve the platform, to maintain your login session, and — where you have consented — to deliver personalised content and promotional offers. The following categories of cookies are used by q788:

• Strictly Necessary Cookies: These cookies are essential for the q788 platform to function. They manage your login session, maintain security tokens, and enable core platform features. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players navigate and interact with the q788 platform, allowing us to identify performance issues and improve the user experience. We deploy these only with your consent.
• Functional Cookies: These cookies remember your preferences — such as language settings, display preferences, and responsible gaming limit configurations — to provide a more personalised experience.
• Marketing & Targeting Cookies: Where you have consented, these cookies allow q788 to deliver promotions and offers that are relevant to your betting and gaming activity on the platform. You may withdraw consent for marketing cookies at any time via your account settings.

You can manage your cookie preferences at any time through your browser settings or the q788 cookie preference centre. Disabling strictly necessary cookies will affect the functionality of the platform.

q788 retains your personal data for only as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following retention periods apply as a general guide:

• Account Data: Retained for the duration of your active account and for a minimum of 5 years following permanent account closure, in compliance with AML and KYC regulatory requirements.
• Financial Transaction Records: Retained for a minimum of 7 years following each transaction, in accordance with applicable financial record-keeping obligations.
• KYC Documentation: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Customer Support Communications: Retained for 3 years from the date of the last interaction for quality assurance and dispute resolution purposes.
• Marketing Preferences & Consent Records: Retained for the duration of your account and for 2 years following opt-out, to evidence your consent and withdrawal history.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Where data must be retained beyond the standard period due to an active legal dispute, regulatory investigation, or court order, q788 will retain only what is strictly necessary for that specific purpose.

q788 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• AES-256 encryption for all personal data stored at rest on q788 servers.
• TLS 1.3 encryption for all data transmitted between your device and the q788 platform.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Regular third-party penetration testing and security audits of the q788 platform and infrastructure.
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• Comprehensive security training for all q788 personnel who handle personal data.
• An incident response plan that provides for prompt containment, investigation, and notification in the event of a data breach.

Subject to applicable law and q788's legal and regulatory obligations, you hold the following rights in respect of your personal data held by q788. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request.

• Right of Access: You have the right to request a copy of the personal data q788 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by q788.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to q788's legal retention obligations.
• Right to Restriction: You have the right to request that q788 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where q788 relies on legitimate interests as its legal basis, and to withdraw consent for marketing communications at any time.
• Right to Withdraw Consent: Where q788 processes your data based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

q788 will respond to all valid rights requests within 30 days of receipt. In cases of complexity or high volume, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it. All rights requests are handled free of charge.

The q788 platform is strictly intended for adults aged 21 years and over. q788 does not knowingly collect personal data from any person under the age of 21. If q788 becomes aware that personal data has been collected from a person under 21 — whether through registration, KYC, or any other means — that account will be immediately suspended, all personal data associated with it will be deleted, and any funds held in the account will be handled in accordance with applicable regulatory guidance.

If you are a parent or guardian and believe that a minor has registered an account with q788, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

q788 operates internationally and may process or store your personal data on servers located outside of Pakistan. Where your personal data is transferred to a country that does not provide an equivalent level of data protection to the standards described in this policy, q788 will implement appropriate safeguards to ensure that your data remains protected to the same standard.

Such safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities, incorporated into contracts with international data processors.
• Binding corporate rules where data is transferred within the q788 group of entities.
• Adherence to internationally recognised data protection frameworks and certification schemes.

If you would like further information about the specific safeguards in place for any international transfer of your personal data, please contact q788 support.

q788 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, q788 will notify registered players via email to their registered address and/or via a prominent notice on the q788 platform, with a minimum of 14 days' notice before the changes take effect.

The revised policy will be published at q788.bet/privacy-policy with an updated effective date. Your continued use of the q788 platform following the effective date of any update constitutes your acknowledgement of the revised policy. If you do not accept the revised policy, you must cease using the platform and may close your account.

It is your responsibility to periodically review this Privacy Policy. q788 recommends reviewing it whenever you receive a notification of update or at least once every six months.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which q788 handles your personal data, please contact our support and data team directly. We take all privacy enquiries seriously and are committed to resolving any concerns promptly and transparently.

Data enquiries: [email protected]

Please include your registered username, a clear description of your query or concern, and — where applicable — the specific right you wish to exercise. q788 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.